Gardeners Leytonstone Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Leytonstone provides gardening and related services to residential and commercial customers. By making a booking, requesting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company refers to Gardeners Leytonstone, the provider of the gardening services.

Customer refers to the person, business, or organisation requesting or receiving services from the Company.

Services refers to gardening, garden maintenance, soft landscaping, garden clearance, lawn care, hedge trimming, planting, and any related work agreed between the Company and the Customer.

Site refers to the property, land, or garden where the Services are to be carried out.

Scope of Services

The Company provides gardening and related services within Leytonstone and neighbouring areas, subject to availability and agreement. The specific Services to be provided will be agreed with the Customer at the time of booking or quotation and may include, but are not limited to:

Routine garden maintenance such as mowing, weeding, pruning, and tidying.

One-off garden clearance or seasonal tidy-ups.

Hedge trimming, shrub pruning, and small tree care within permitted limits.

Planting, mulching, soil preparation, and lawn treatments.

Minor soft landscaping, such as installing beds, borders, and decorative features, where agreed.

The Company reserves the right to refuse work that is unsafe, unlawful, unsuitable for its equipment or skills, or beyond the agreed scope.

Booking Process

Customers may request a booking or quotation by contacting the Company and providing accurate details of the Site, the Services required, and preferred dates and times. The Company may offer an estimate remotely or may recommend a site visit prior to confirming the quotation, especially for larger or more complex jobs.

A booking is only confirmed when the Customer has accepted the quotation or agreed rate and the Company has confirmed the date and time for the attendance of its gardeners. The Company may, at its discretion, require a deposit or pre-payment to secure the booking, particularly for substantial or multi-day projects.

The Customer is responsible for ensuring that all relevant access instructions, Site details, and any special requirements are provided at or before the time of booking. Failure to provide accurate information may result in delay, additional charges, or cancellation.

Access to the Site

The Customer must ensure that adequate access to the Site is available at the agreed time of service. This includes unlocked gates, clear paths, and, where applicable, arrangements with building management or neighbours.

If the Company is unable to gain access to the Site at the agreed time for reasons beyond its control, such as locked gates or absent keyholders, the Company may treat the visit as a late cancellation and apply a call-out or cancellation charge.

The Customer must notify the Company in advance if there are any restrictions on access, parking limitations, or special security arrangements that may affect the ability of the Company to perform the Services.

Customer Responsibilities

The Customer is responsible for:

Providing truthful and accurate information about the Site and its condition.

Ensuring safe and reasonable access to the Site for the Company and its personnel, tools, and equipment.

Keeping pets and children away from areas where work is being carried out, and from equipment and materials used by the Company.

Informing the Company of any known hazards at the Site, such as unstable structures, hidden cables, or buried services.

Obtaining any necessary consents, permissions, or approvals from landlords, neighbours, or relevant authorities for the proposed work.

The Customer is also expected to advise the Company of any features of particular value or sensitivity, such as rare plants or specific trees that are not to be pruned or removed.

Prices, Quotations, and Estimates

Prices for Services may be provided as a fixed quotation, a time-based rate, or a combination of both, depending on the nature of the work. All quotations and estimates are based on the information supplied by the Customer and any site inspection carried out by the Company.

The Company reserves the right to revise a quotation or estimate if the information provided was incomplete or inaccurate, if the condition of the Site has materially changed, or if additional work is requested by the Customer. Any such changes will be discussed with the Customer as soon as reasonably practicable.

Unless otherwise stated, quoted prices do not include the cost of removing green waste from the Site, the supply of plants and materials, or specialised equipment hire. Any such costs will be agreed separately with the Customer.

Payments and Invoicing

Payment terms will be confirmed at the time of booking or quotation. The Company may require full or partial payment in advance for certain Services, especially where materials must be purchased or where the job is of significant size or duration.

For regular maintenance visits, payment is normally due on completion of each visit or as otherwise agreed. For larger projects, staged payments may be required. The Customer must pay all invoices by the due date specified on the invoice.

The Company accepts commonly used payment methods as specified in its booking communications. Cash payments, if accepted, must be for the exact amount unless otherwise agreed.

If the Customer fails to make payment on time, the Company reserves the right to:

Charge reasonable late payment fees or interest in line with applicable legislation.

Cease or suspend further Services until outstanding amounts are settled.

Recover from the Customer all reasonable costs incurred in pursuing payment.

Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing reasonable notice to the Company. Unless otherwise specified in writing, the following will apply:

For standard maintenance or one-off visits of up to one day, the Customer should provide at least 24 hours notice to cancel or reschedule without charge.

For larger or multi-day projects, the Customer may be required to provide at least 48 hours notice to cancel or reschedule without forfeiting any deposit or incurring a cancellation fee.

Where adequate notice is not provided, the Company may charge a cancellation fee or retain part or all of any deposit paid, to cover lost time and any costs incurred.

The Company reserves the right to cancel or reschedule a booking due to reasons beyond its control, including adverse weather conditions, staff illness, equipment failure, or other operational issues. The Company will notify the Customer as soon as reasonably practicable and will seek to reschedule at a mutually convenient time. The Company will not be liable for any indirect loss, cost, or expense suffered by the Customer due to such cancellation or rescheduling.

Weather and External Conditions

Many gardening tasks are dependent on suitable weather and ground conditions. The Company may, at its discretion, postpone or modify certain activities if conditions are unsafe, unsuitable, or likely to cause damage to the garden or equipment.

If a visit is curtailed or postponed for safety or quality reasons, the Company will aim to agree an alternative arrangement with the Customer. In such cases, the Company will only charge for the work actually carried out, unless a minimum call-out or attendance fee was previously agreed.

Waste Handling and Environmental Regulations

The Company seeks to comply with applicable UK waste and environmental regulations while working at the Site. Unless expressly included in the quoted price, the removal of green waste, soil, or other materials from the Site is not automatic and may incur an additional charge.

Where green waste removal is requested and agreed, the Company will transport such waste in a lawful manner and use appropriate disposal or recycling routes. The Customer acknowledges that waste disposal costs may vary depending on volume, weight, and type of material.

The Customer may choose to retain green waste on Site, for example for composting or mulching. In such cases, responsibility for managing and storing that waste safely lies with the Customer following completion of the visit.

The Company will not remove hazardous waste or materials such as asbestos, contaminated soil, certain chemicals, or non-garden rubbish. If such items are discovered, the Company may suspend work until the Customer arranges safe removal by a suitable specialist.

Liability and Insurance

The Company will exercise reasonable care and skill in performing the Services and will take reasonable steps to minimise risk of damage to property and plants. The Company is insured in accordance with industry standards for public liability; details of cover can be provided on request.

However, the Company will not be liable for:

Any loss or damage arising from inaccurate information or instructions provided by the Customer.

Damage to items not reasonably visible or not notified to the Company, such as hidden cables, pipes, or irrigation systems beneath soil or turf.

Natural changes or deterioration in plants, lawns, or garden features arising from weather conditions, pests, diseases, or lack of aftercare.

Indirect or consequential loss, such as loss of enjoyment, loss of profit, loss of amenity, or any similar damage.

To the fullest extent permitted by law, the total liability of the Company to the Customer in respect of any claim arising out of the Services shall be limited to the total amount paid by the Customer for the specific Service giving rise to the claim.

Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

Customer Property and Garden Features

The Customer is responsible for moving or protecting fragile items, ornaments, outdoor furniture, or other movable property that may be at risk of damage during the provision of the Services. If the Customer wishes such items to be moved by the Company, this must be requested in advance and is undertaken at the Customer’s own risk, except where damage is caused by negligence.

While the Company will take care when working around established plants, lawn areas, and structures, certain garden tasks inevitably involve disturbance to soil and vegetation. The Customer accepts that minor incidental damage may occur and that some plants may not respond as expected to pruning, transplantation, or other horticultural work.

Health and Safety

The Company will conduct its work in accordance with reasonable health and safety practices and in line with applicable regulations. The Customer agrees not to interfere with, obstruct, or misuse any machinery, tools, or safety equipment belonging to the Company.

The Customer must keep children, pets, and other persons away from the working area and must follow any reasonable instructions given by the Company for safety reasons.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of the work being carried out. The Company will review the concerns and, where appropriate, may arrange a revisit, adjustment, or other remedial action.

The Customer must allow the Company a reasonable opportunity to inspect and, if necessary, remedy any alleged defect before arranging third-party repairs or making a claim. Failure to do so may limit the Company’s responsibility for the issue.

The Company aims to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, both parties agree to consider informal negotiation or mediation before resorting to formal legal proceedings.

Intellectual Property and Promotional Use

Any designs, planting plans, or bespoke gardening concepts provided by the Company remain the intellectual property of the Company unless otherwise agreed in writing. The Customer is granted a licence to use such designs solely for the Site addressed in the agreement.

The Company may take photographs of the garden before, during, and after the work for the purpose of record-keeping and, with the Customer’s consent where required by law, for promotional or portfolio use. Any such use will not include identifying personal details of the Customer.

Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, business practices, or applicable laws. The version in force at the time of the Customer’s booking or contract will apply to that particular Service, unless a variation is agreed in writing between the Company and the Customer.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation or service agreement issued by the Company and accepted by the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By making a booking or allowing work to commence, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.