Service Terms and Conditions for Gardeners Leytonstone

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Leytonstone. They are designed to explain how bookings are accepted, how payments are handled, what happens if plans change, and the responsibilities of both parties. By making a booking for any gardening work, you agree to these terms in full. Please read them carefully before confirming any appointment.

These terms apply to domestic and commercial customers who arrange gardening services through Gardeners Leytonstone, whether the work involves routine maintenance, seasonal care, pruning, lawn treatment, planting, clearance, or related outdoor work. They are written for clarity and fairness, and they should be read together with any written quotation, schedule of work, or service agreement issued for a specific job.

If any part of these terms is not clear, it is your responsibility to raise the issue before the booking is confirmed. Once a service has been agreed, the scope of work, timing, access requirements, and any special instructions will form part of the arrangement. These terms may be updated from time to time, and the version in force at the date of booking will usually apply to the relevant job.

1. Booking process

Bookings may be made by request for an estimate, quotation, or direct service appointment. A booking is only confirmed when the service provider has accepted the request and, where required, received any deposit or advance payment. A provisional date may be offered before confirmation, but this does not guarantee availability until the job is formally accepted.

To ensure the correct service is provided, you should give accurate information about the garden, the condition of the site, access arrangements, parking restrictions, boundaries, existing hazards, and any relevant restrictions on the work to be carried out. If the information supplied is incomplete or misleading, the quotation may change or the service may need to be postponed or adjusted.

Gardeners Leytonstone may request photographs, measurements, or a site visit before confirming the work. This is especially important where the job involves extensive clearance, tree or hedge work, heavy waste removal, difficult access, or sensitive planting areas. Where an estimate is given, it is based on the information available at that time and may be revised if the actual conditions differ significantly from those described.

By confirming a booking, you agree that someone authorised to approve the work will be available at the property or contactable at the agreed time if access or instructions are needed. If no one is present and entry has not been arranged in advance, the appointment may be delayed, rescheduled, or cancelled and charges may still apply for wasted attendance.

We will make reasonable efforts to attend on the agreed date and within the planned time window. However, gardening work can be affected by weather, seasonal conditions, equipment issues, traffic, or site safety concerns. In such cases, Gardeners Leytonstone reserves the right to alter the appointment time or date. We will aim to give notice where reasonably possible.

2. Scope of services

The exact scope of work will be set out in the quotation, booking confirmation, or written instructions accepted at the time of booking. If you ask for additional tasks after the work has begun, these may be treated as extra services and charged separately. Any change in scope should be agreed before further work continues.

Garden maintenance and related services are carried out with reasonable care and skill. However, living materials such as turf, plants, shrubs, and trees are subject to natural variation, weather conditions, disease, and pre-existing stress. For that reason, we do not guarantee specific horticultural outcomes unless a written guarantee has been expressly provided.

Where work is performed on an ongoing basis, such as regular maintenance visits, the service may be adjusted to suit the season, the condition of the garden, and the time available. Any recurring arrangement can be reviewed if the site changes materially or if access, safety, or other practical issues arise.

3. Payments and charges

All charges will be communicated as clearly as possible before work begins. Depending on the nature of the job, pricing may be based on a fixed quotation, hourly rate, day rate, or a combination of these. Any estimate is not binding unless expressly stated to be a fixed price.

Invoices are usually payable within the timeframe stated on the invoice or booking confirmation. Gardeners Leytonstone may require a deposit, part-payment, or full advance payment for certain services, particularly where materials must be ordered, waste disposal costs are expected, or a time slot has been reserved exclusively.

Payments should be made using the method stated at the time of booking. If payment is late, we may pause further work, withhold future appointments, or charge reasonable recovery costs permitted by law. Interest on overdue sums may also be added where allowed under applicable legislation.

All prices may be subject to VAT if applicable and if this is stated in the quotation or invoice. Any additional work requested after the original quote is accepted may increase the total amount due. We will always try to notify you before carrying out extra work where time and circumstances permit.

If a booking is cancelled after materials have been purchased or specialist arrangements have been made, you may still be charged for those costs if they cannot reasonably be recovered. This includes items such as compost, plants, aggregates, fuel, or hired equipment arranged specifically for your job.

Where payment is disputed, you should raise the issue promptly so it can be reviewed. Disputes do not automatically suspend your obligation to pay any undisputed amounts due for work already completed or costs already incurred on your behalf.

4. Cancellations, postponements, and missed appointments

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type and size of the job, the cost of materials already committed, and whether the appointment was reserved exclusively for you. Short-notice cancellations may be subject to a charge.

If cancellation occurs after the team has already attended site, or after work has commenced, you may be charged for time spent, travel, and any materials used up to that point. If work is paused at your request and later resumed, additional charges may apply for remobilisation or return visits.

If adverse weather, unsafe conditions, access problems, or other circumstances outside our reasonable control make it impractical to complete the work, Gardeners Leytonstone may postpone or cancel the appointment. In such cases, we will aim to offer an alternative date. We are not liable for losses caused by unavoidable postponement where reasonable steps have been taken to notify you.

5. Customer responsibilities

You are responsible for ensuring that the site is reasonably safe and accessible for the agreed work. This includes providing access to the garden, unlocking gates where necessary, securing pets, and removing fragile items or personal belongings from work areas. If the job involves restricted or shared spaces, you must ensure the necessary permissions are in place.

You must notify us of any known hazards before work begins, including underground cables, hidden pipes, unstable structures, contaminated materials, protected species, or dangerous objects. If we discover unexpected hazards on site, we may stop the work until the issue is assessed and safe arrangements can be made.

You are also responsible for providing any relevant information about plants, surfaces, or areas that should not be disturbed. While Gardeners Leytonstone will take reasonable care, we cannot be held responsible for damage arising from inaccurate instructions, undisclosed hazards, or concealed defects in the property.

6. Liability and limitations

Gardeners Leytonstone will perform services with reasonable care and skill, and liability for loss or damage will be assessed in accordance with UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the paragraph above, we are not liable for indirect or consequential losses, loss of profit, loss of business, or delays caused by matters beyond our reasonable control. This includes weather disruption, material shortages, access issues, third-party interference, or supply failures.

Where property damage occurs as a direct result of our negligence, we may inspect the issue and, where appropriate, offer repair, rectification, or compensation up to the amount reasonably attributable to the service in question. Any claim should be reported as soon as possible so that evidence can be reviewed promptly.

We are not responsible for the normal consequences of gardening work, including minor surface disturbance, temporary soil movement, or expected variations in plant condition after pruning, transplanting, or clearance. Living materials can react unpredictably, and the outcome of horticultural work may differ according to season, soil, weather, and previous care.

If you ask us to work on fragile, aged, or previously damaged features, you accept that there may be an increased risk of deterioration. In such circumstances, we may decline to proceed unless you confirm in writing that you wish the work to continue despite the known risk.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any clause is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

7. Waste regulations and disposal

Garden waste will be handled in accordance with applicable UK waste laws and environmental rules. Waste generated during the service may be removed by Gardeners Leytonstone if this has been agreed in advance or included in the quotation. Where waste removal is not included, you are responsible for arranging lawful disposal.

All green waste, soil, branches, cuttings, and similar materials must be stored, transported, and disposed of properly. We may separate recyclable or reusable materials where practical. If specialist disposal is required due to the type of waste, extra charges may apply and must be agreed before removal takes place.

We do not knowingly remove hazardous waste unless this has been specifically agreed and lawful arrangements are in place. Hazardous items may include asbestos, chemicals, oils, paint, sharps, or contaminated materials. If such items are found unexpectedly, the work may be stopped and the matter referred for proper handling.

It is your responsibility to disclose any waste that may require special disposal procedures. If undisclosed hazardous or regulated waste is mixed with ordinary green waste, you may be liable for any additional costs, delays, or lawful disposal charges resulting from that discovery.

Where waste is removed by us, the service will be limited to the scope stated in the booking or invoice. We may refuse to load or transport waste that would place us in breach of waste regulations or create a safety risk. In all cases, compliance with environmental and waste legislation takes priority over convenience.

8. Materials, plants, and equipment

Materials, plants, and consumables supplied as part of a job remain subject to natural variation and supplier availability. If a specified item is unavailable, we may suggest a reasonable alternative of similar quality and price. No guarantee is given that a live plant will establish successfully unless agreed in a separate written warranty.

Equipment brought to site by Gardeners Leytonstone remains our responsibility, but we are not liable for damage caused by pre-existing site conditions, hidden debris, or unsafe ground surfaces if these could not reasonably have been identified in advance. You should ensure the work area is fit for the intended activity.

If you supply your own materials or tools, you remain responsible for their suitability, quality, and safe use unless we expressly agree otherwise. We will not be responsible for performance issues caused by defective customer-supplied products.

9. Governing law and dispute resolution

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking process, or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before starting formal proceedings, both parties should try to resolve any disagreement promptly and in good faith. If a concern arises, you should raise it as soon as reasonably possible so that the matter can be investigated and, where appropriate, corrected or settled without unnecessary delay.

Gardeners Leytonstone aims to deal fairly with all matters relating to service quality, payment, access, cancellation, and damage claims. These terms form the basis of our service agreement and are intended to support clear expectations, lawful waste handling, responsible service delivery, and a professional working relationship.